COACHING AGREEMENT

This Agreement is entered into whereby the Coach (I) agree to provide Coaching Services for the Client (you) focusing on the following topics, results, outcomes, and goals attached to this Agreement.

DESCRIPTION OF COACHING

Coaching is a partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that inspires the client to maximize personal and professional potential. It is designed to facilitate the creation/development of personal, professional, or business goals and to develop and carry out a strategy/plan for achieving those goals.

COACH-CLIENT RELATIONSHIP

  • The Coach agrees to maintain the ethics and standards of behaviour established by the International Coach Federation (ICF) www.coachfederation.org/ethics.

  • The Client is solely responsible for creating and implementing their own physical, mental, and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and their coaching calls and interactions with the Coach. As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction or for any direct or indirect result of any services provided by the Coach.

  • The Client understands that coaching is not therapy and does not substitute for therapy if needed and does not prevent, cure or treat any mental disorder or medical disease. A coach is not a medical practitioner.

  • The Client further acknowledges that they may terminate or discontinue the coaching relationship at any time. See the 'terms of payment'.

  • The Client acknowledges that coaching is a comprehensive process that may involve all aspects of their life, including work, finances, health, relationships, education, and recreation. The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implement choices is exclusively the Client’s responsibility.

  • The Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders as defined by PsyBA and that coaching is not to be used as a substitute for counselling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment or other professional advice by medical or other qualified professionals. It is the Client’s exclusive responsibility to seek such independent professional guidance as needed. If the Client is currently under the care of a mental health professional, the Client is required to disclose this to the Coach immediately and provide written consent from their medical practitioner before coaching can commence. The Coach may refuse to provide coaching services in this situation.

  • The Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the coaching program.

SERVICES

The parties agree to engage in a 'Coaching Program' as detailed in this COACHING AGREEMENT. This includes coaching sessions, between-session communications and any other provided services.

SCHEDULING

The time of the coaching sessions and/or location will be determined by the Coach and Client based on a mutually agreed upon time. For all appointment bookings, it is the responsibility of the Client to book, reschedule and cancel appointments via the scheduling platform.

  • The Client may book a session up to 12 hours in advance of the session starting time.

  • The Client may reschedule a session up to 24 hours in advance of the session starting time.

  • The Client may cancel a session up to 24 hours in advance of the session starting time.

CONFIDENTIALITY

  • This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, is bound by the principles of confidentiality set forth in the ICF Code of Ethics. However, please be aware that the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognized privilege. The Coach agrees not to disclose any information pertaining to the Client without the Client’s prior written consent. The Coach will not disclose the Client’s name as a reference without the Client’s consent.

  • Confidential Information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without use of or reference to the Client’s confidential information; or (e) the Coach is required by statute, lawfully issued subpoena, or by court order to disclose; (f) is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others; and (g) involves illegal activity. The Client also acknowledges their continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner.

  • By mutual agreement, coaching sessions may be recorded for your personal benefit. The recording may include audio and/or video content. You have the option to choose whether sessions are recorded. If recording the session is agreed to, the recorded files will be kept confidential, solely for your benefit, and will not be shared with any third party. Recordings will be securely stored for 12 months before deletion.

TERMS OF PAYMENT

Payment is required prior to coach services being delivered via the payment method of your choice.

In the extreme and unusual case where the Coach cancels a session, the fee paid by the Client will be transferred to a future session - a refund will not be issued.

Please see 'Refund Policy'.

The Coach may suspend services where payment has not been received.

In the unlikely event where the Coach terminates service provision, all fees paid against sessions not yet delivered to /consumed by the Client will be returned to the client in full, within 48 hours of service termination advice in writing by the Coach.

REFUND POLICY

Refunds will be issued where:

  • The Client cancels a pre-purchased program prior to the program start date and time.

Refunds will not be issued where:

  • The Client fails to attend a pre-confirmed session (in person, online or via phone).

  • The Client terminates a pre-purchased program after the program start date and time. At the discretion of the Coach, a percentage of the fee may be refunded, depending upon the notice period and reason for termination.

  • The Client cancels a pre-purchased session with less than 24 hours notice.

  • The Coach cancels a coaching session - in this instance, a new session time will be arranged.

  • Upon completion of a coaching session - no refunds apply.

COACHING PROGRAM

The costs of all resources within your Program are included in your Coaching Fee, as agreed to prior to Coaching commencing and as detailed on your invoice.

Where resources are added to your Program that are considered 'extra' to those negotiated and agreed to (such as books, profiling reports etc.), your Coach will gain your approval to use and charge you for them prior to delivery.

Your Program will be delivered online through video calls and emails. The mode/s of service you will experience will be as agreed to by you and the Coach prior to commencement of service.

Email contact between sessions will be as outlined and agreed to in your first coaching session.

Phone contact with your Coach between sessions will be as outlined and agreed to in your first coaching session.

Where a Client fails to attend a confirmed coaching session, the Client may forfeit their paid fee at the discretion of the Coach.

COACHING FEES

Coaching fees are as per the fees listed during checkout.

This fee includes: Your personal coaching session, any resources utilised in your coaching program (unless quoted as a separate item), phone and email contact with your Coach between coaching sessions, as outlined and agreed to in the COACHING PROGRAM.

SESSION DURATION

The maximum duration of each session will be visible at the time of booking. Please always be on-time for your sessions. The Coach may not be able to add time onto the end of a planned session where you arrive late.

CONTACT INFORMATION

Questions about the COACHING AGREEMENT should be sent to smile@molliehollie.com.